Frequently Asked Questions

FAQ | Rock Atoll

PRODUCTS:

Please visit our sizing page for more detailed sizing information on each fit!

If there’s an item that you really love you can always contact us and we will see if we can have more made for you.

However, most of our prints are limited edition and will never be restocked again, so be sure to grab them while stock lasts! Also, be sure to sign up to our newsletter to hear about our new prints first so you won’t miss out again.

All Rock Atoll fabrics are pre-washed prior to being made. This removes excess inks and prevents color bleeding, as well as prevents any major shrinkage in standard household washing machines. However, you are advised to hang dry our products to help it retain its shape and quality.

SHIPPING:

We ship from Hong Kong via Hong Kong Post, with Express shipping. All our packages are trackable, and generally arrive within 5 to 14 business days.

 *** COVID-19 Update: We still ship worldwide with tracking [except to Canada and Italy]. Packages ship with tracking but may take up to 10 - 25 days to arrive.***

We ship worldwide except for Brazil, Mexico and South Africa due to issues with the postal service there.

*** COVID-19 Update: We still ship worldwide with tracking [except to Canada and Italy]. Packages ship with tracking but may take up to 10 - 25 days to arrive.***

Shipping within Hong Kong is free! For all other countries we charge a flat rate of $7.99.
BUT (because we like the cut of your jib) we offer you FREE worldwide shipping on orders of $75 USD or more.

Shipping is automatically calculated and deducted at checkout, no coupon codes are necessary.

Please allow 2-3 business days for us to process your order! Once shipped, orders generally arrive within 5 to 14 business days:

Hong Kong: 2-3 day
Asia: 5 to 8 days
Everywhere else: 5 to 14 business days

 *** COVID-19 Update: We still ship worldwide with tracking [except to Canada and Italy]. Packages ship with tracking but may take up to 10 - 25 days to arrive.***

All orders placed on our store are completely tax free.

However, you may be charged your local tax rate or custom “duty” fees upon delivery of your package, depending on the laws and regulations of your country. As the buyer, these taxes and fees, if any, are your responsibility to pay.

Check your inbox for our shipping confirmation email, inside you'll find the tracking number for your package so you can check the status of your parcel. If you are still worried about the whereabouts of your parcel after doing this, please don't hesitate to contact us and we will get back to you within one business day!

Ordering:

Our prices are displayed in U.S. dollars (USD) by default, but you can view our products in your local currency by using the drop down menu on the top right. These are for your reference only, though. All orders are processed in USD at checkout.

First, make sure to check that you've filled all details out correctly, including your name, address and payment info. Still not working? It might be the computer system. Contact us and we'll see if we can track down the problem for you!

Nope! We respect your privacy and your preferences, if you don't want to sign up for an account you can just check out as a guest!

You can enter your gift cards or coupon codes at checkout after you provide your shipping address. Please note that only one coupon code can be applied per order.

If you ordered the wrong size or provided an incorrect address please send us a message at info@rockatoll.com with your order number and instructions as soon as possible. Please note that time is of the essence, as we cannot make any changes once the package has shipped!

RETURNS & EXCHANGES:

New, unworn items with original tags intact can be returned or exchanged within 30 days of delivery (excluding items purchased on clearance). Simply mail the item(s) back to the return address listed on the shipping label, and we’ll either refund or exchange it for you depending on your preference. Any freebies that accompanied your purchase must also be returned in order to receive a full refund.

Please note that return shipping costs are your own responsibility, and original shipping costs are non-refundable.

We try our absolute best to ensure our packages arrive safely but unexpected accidents can happen and things may end up damaged along the way.

If this happens please contact us immediately and provide us with a photograph of the damaged item and we will replace the items for you ASAP!

The package does not arrive due to a wrong or insufficient address provided at checkout.

Please double check to make sure your shipping address is correct before confirming your order, or contact us immediately if you need to change or update your shipping address.

WHOLESALE

Oh, we got the goods, alright! Contact us and we will get back to you asap with details!

COPYRIGHT POLICY

All content appearing on www.rockatoll.com is the property of Rock Atoll, except where stated. Any information, images, copy and graphics cannot be reproduced, used, copied or modified without prior written consent.

PRIVACY POLICY

Rock Atoll respects your privacy and will never sell, distribute or share your personal information.
For more information please refer to our full privacy statement.

TERMS & CONDITIONS

By shopping on Rock Atoll, you agree to the terms and conditions outlined above, as well as those found on our Terms and Conditions page. We reserve the right to update our Terms and Conditions at any time.

STILL HAVE QUESTIONS?

Email us or leave us a message using our contact form and we will try our best to get back to you within 24 hours. We're here to help and answer any questions you may have!