Hey, we’re real people here. And we will try our very best to make sure you get the clothes that you’re looking for. Feel free to reach out to us no matter what issue you may have with your order!
WHAT'S ROCK ATOLL'S RETURN POLICY?
New, unworn items with original tags intact can be returned or exchanged within 30 days of delivery (excluding items purchased on clearance). Simply mail the item(s) back to the return address listed on the shipping label, and we’ll either refund or exchange it for you depending on your preference. Any freebies that accompanied your purchase must also be returned in order to receive a refund.
Please note that return shipping costs are your own responsibility, and original shipping costs are non-refundable.
Regarding exchanges, orders originally receiving free shipping will again receive free shipping for exchanged items.
WE ARE NOT RESPONSIBLE FOR LOST OR UNDELIVERED PACKAGES IF:
The package does not arrive due to a wrong or insufficient address provided at checkout. Please double check to make sure your shipping address is correct before confirming your order, or contact us immediately if you need to change or update your shipping address.
Any other questions? Contact us!